Extractions: Related Information This document discusses some of the most common hardware failures you can encounter with the Cisco uBR9xx series cable modems and provides ways to troubleshoot those failures. The document lists the most common symptoms that cable modems encounter. The document also walks you through a series of interactive steps that you can take to narrow down the failure. The purpose of this document is to enable you to troubleshoot the cable modem yourself in order to rule out hardware issues. Note: Refer to Cisco Cable Voice Adapters (CVA120) Basic Installation and Troubleshooting for information on how to troubleshoot specific issues with Cisco Cable Voice Adapters CVA120.