BS15000 / BS 15000 / ISO 20000 IT service management standard Information, products and services ISO20000 - Resources for the IT Service Management Standard The ISO 20000 ( BS15000 / BS 15000 ) ITSM Standard Information Security BS 15000 Related Books Contingency Planning ITIL ISO 20000 (formerly known as BS15000 / BS 15000), is the world's first standard for IT service management. The standard specifies a set of inter-related management processes, and is based heavily upon the ITIL (IT Infrastructure Library) framework. This directory is intended to serve as a start point for your ISO 20000 / ISO20000 needs. Whether you are entirely new to the topic, or whether you are a seasoned ITIL or service management practitioner, you should hopefully find something of value. WHAT IS ISO 20000? ITIL ISO20000 consists of two parts. ISO20000-1 consists of 10 sections: Scope, Terms and Definitions, Requirements for a Management System, Planning and Inplementing Service Management, Planning and Implementing New or Changed Services, Service Delivery Process, Relationship Processes, Resolution Processes, Control Processes, and Release Process ISO20000-2 provides assistance to organizations that are to be audited against ISO20000-1 or are planning service improvements. | |
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